Role: Retail Store Manager – IQOS
Location: Westfield White City, London
Salary: £36,500 to £40,000
Contract: Permanent
Hours: 40 hours per week
Benefits: Competitive salary, performance-related monthly store bonus, pension

Please note: Applicants must be aged 18+ due to the nature of the product.

About IQOS

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

The Role: Store Manager

We’re looking for an experienced leader who can inspire a team, drive operational excellence, and deliver outstanding store performance. If you excel at coaching, motivating, and developing staff while achieving ambitious sales targets, this is the role for you.

Key Responsibilities:

• Lead, coach, and develop a retail team, setting clear performance expectations and delivering ongoing feedback

• Drive sales performance and ensure the store achieves or exceeds targets

• Oversee all operational aspects of the store including stock management, reporting, cash handling, and opening/closing procedures

• Implement strategies to improve store efficiency, customer experience, and team engagement

• Maintain high product knowledge and ensure your team is fully trained and confident in communicating IQOS features

• Adhere to all compliance guidelines within regulated sector

About You:

• Excels at leading, motivating, and developing a high-performing team

• Is results-driven and accountable for achieving store targets

• Has strong operational knowledge and experience managing all aspects of a retail

• Demonstrates strategic thinking and problem-solving skills

• Is customer-focused, enthusiastic, and passionate about delivering excellence

• Builds strong relationships with team members and stakeholders

Interview Process:

• Screening call

• 1st stage Virtual Interview

• 2nd stage in person Interview

Take the next step in your retail management career and join us as a Store Manager at IQOS!

INDHP