Retail Supervisor – GLOBAL FLAGSHIP STORE

Location: Regent Street, Central London

Salary: £37,000 per annum + Store Bonus

Contract: Full Time – Permanent

MUST HAVE: Experience and/or knowledge of trading cards, collectibles or sports memorabilia

About Us

FANATICS is a global leader in licensed sports merchandise, trading cards and collectibles. Our Global Flagship Store on Regent Street is a destination for fans and collectors, bringing together an extensive range of exclusive trading cards, authentic sports memorabilia and merchandise from the world’s biggest leagues.

At the heart of the Fanatics experience, the store combines product expertise, exceptional service and a genuine passion for collecting to create an environment where both experienced collectors and those discovering the hobby can feel at home.

About You

We’re looking for a Supervisor who is passionate about people, customer engagement and delivering exceptional retail experiences. A genuine understanding of the collecting world is essential for this role.

Affinity for Collectibles & Brand: A genuine passion for or strong knowledge of trading cards, collectibles and sports memorabilia.

Leadership Experience: Proven experience in a supervisory or managerial role, ideally within retail, although we are open to candidates from other sectors. Most importantly, you will be an inspirational and hands-on leader.

Commercially Minded: Experience working with KPIs and sales targets. Comfortable analysing daily performance, identifying opportunities and motivating your team to deliver against commercial goals.

Customer Service: You thrive on creating exceptional guest experiences and take pride in ensuring every customer leaves feeling engaged, informed and excited about the brand and products.

Team Player: A collaborative and positive approach, with the ability to build strong relationships across the team and contribute to a high-performing store environment.

The Role

As a Supervisor at Fanatics’ Global Flagship Store, you’ll play a key role in supporting the leadership team and delivering an exceptional experience for collectors and sports fans.

You’ll help lead a passionate team, drive commercial performance and ensure the store consistently delivers the high standards expected of the Fanatics brand.

People Management

Motivate, support and inspire a team passionate about sports and collectibles, ensuring they deliver outstanding customer service and develop strong product knowledge.

Customer Experience Champion

Create memorable customer experiences through authentic, engaging and knowledgeable interactions. Use customer curiosity to build brand awareness, encourage loyalty and ultimately drive sales.

Coaching & Development

Provide on-the-spot coaching and feedback, identify gaps in product or customer-service knowledge and support the ongoing development of the team through regular observation, training and assessment.

Drive Sales & Performance

Take ownership of daily performance alongside the wider leadership team. Use KPIs, sales data and customer interactions to identify opportunities, motivate the team and consistently work towards exceeding targets.

Lead by Example

Be a visible and hands-on leader on the shop floor, setting the standard for customer service, product knowledge, commercial awareness and team behaviours.

Application Process

If you are shortlisted for the Supervisor role, we will be in touch to discuss your background, experience and interest in the opportunity.

Candidates who demonstrate the right blend of leadership experience, commercial ability, customer focus and knowledge or passion for trading cards and collectibles will be invited to an in-person interview stage.

Join FANATICS on Regent Street and play a key role in shaping the future of fan engagement and the collecting community.

INDHP