Sales Advisor - IQOS MANCHESTER

Location: Manchester

Salary: £13.45 per hour + Uncapped Sales Commission

Contract: - Permanent

Hours: 12 - 24 hours per week (Weekend availability is essential)

Benefits: Competitive hourly rate, uncapped sales commission, pension

Please note: Applicants must be aged 18+ due to the nature of the product.

About IQOS:

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert customer engagement to educate and guide adult smokers towards a modern alternative to smoking.

The Sales Advisor Role

We're looking for a confident, professional and results-focused Sales Advisor to join our team. This is a proactive sales role where you'll engage adult smokers from our IQOS kiosk within a busy retail environment, educate customers about IQOS, deliver exceptional brand experiences and drive sales performance through consultative conversations and product demonstrations.

This opportunity is ideally suited to individuals with previous sales, retail, hospitality or customer service experience who enjoy building relationships, working towards targets and delivering outstanding customer experiences. We're looking for someone who can bring confidence, professionalism and a mature approach to customer engagement.

Key Responsibilities

• Proactively engage and welcome adult smokers to the IQOS kiosk.

• Educate customers on the benefits of IQOS through engaging conversations, product demonstrations and guided trials.

• Deliver outstanding customer experiences while confidently driving sales performance.

• Achieve individual sales targets and contribute to the overall success of the kiosk.

• Represent the IQOS brand with professionalism, enthusiasm and integrity at all times.

• Build rapport quickly and create memorable customer experiences that encourage product adoption.

• Accurately capture customer information and complete campaign reporting where required.

• Maintain kiosk standards, merchandising displays and stock to the highest standard.

• Ensure all customer interactions are completed in line with Challenge 25 and all regulatory and compliance requirements.

About You

• At least 2 years' experience in retail sales, customer service, hospitality or another customer-facing role.

• A confident communicator who enjoys approaching and engaging with new people.

• Experience working towards sales targets, KPIs or performance objectives.

• A proven ability to build rapport, influence customer decisions and deliver excellent service.

• Professional, reliable and self-motivated, with a strong work ethic.

• Passionate about delivering exceptional customer experiences.

• Comfortable working in a regulated environment and following compliance procedures.

• Flexible to work weekends and within a fast-paced retail environment.

INDHP