Field Sales Representative- IQOS

Location: Westfield Stratford, London

Salary: £14.80 per hour PLUS monthly store bonus

Contract: Permanent

Hours: 12-24 Hours per week, MUST HAVE weekend availability

Benefits: Competitive salary, performance-related monthly store bonus, pension

PLEASE NOTE: Applicants must be aged 18+ due to the nature of the product.

About IQOS:

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

The Retail Sales Assistant Role:

We're looking for an enthusiastic and customer-focused Retail Sales Assistant to join our team. This is a sales-led role where you'll educate adult smokers about IQOS, deliver exceptional customer experiences, and help drive store performance in a highly engaging retail environment.

Key Responsibilities

• Educate adult smokers on the benefits of IQOS through engaging conversations, product demonstrations and guided trials.

• Deliver outstanding customer service while confidently driving sales performance.

• Support the Store Lead in achieving store targets and maintaining an exceptional customer experience.

• Maintain high standards of store presentation, cleanliness and merchandising.

• Support day-to-day store operations including opening and closing procedures, stock management, reporting and cash handling.

• Ensure all sales are completed in line with Challenge 25 and all regulatory and compliance requirements.

About You:

• Previous retail or sales experience, or a genuine passion for selling and engaging with customers.

• Demonstrates confidence when engaging and building rapport with customers.

• Delivers exceptional customer experiences through consultative selling.

• Thrives in a target-driven retail environment.

• Learns new products quickly and confidently communicates their features and benefits.

• Adapts communication style to meet the needs of different customers.

• Maintains high standards of professionalism at all times.

INDHP