Retail Sales Assistant – IQOS

Location: Trafford Centre, Manchester
Salary: £13.45 per hour + Monthly Store Bonus
Contract: Permanent
Hours: 12 - 24 hours per week (Weekend availability is essential)
Benefits: Competitive hourly rate, monthly store bonus, pension

Please note: Applicants must be aged 18+ due to the nature of the product.

About IQOS:

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

The Role: Retail Sales Assistant

We're looking for an enthusiastic and customer-focused Retail Sales Assistant to join our team. This is a sales-led role where you'll educate adult smokers about IQOS, deliver exceptional customer experiences, and help drive store performance in a highly engaging retail environment.

Key Responsibilities

• Educate adult smokers on the benefits of IQOS through engaging conversations, product demonstrations and guided trials.

• Deliver outstanding customer service while confidently driving sales performance.

• Support the Store Lead in achieving store targets and maintaining an exceptional customer experience.

• Maintain high standards of store presentation, cleanliness and merchandising.

• Support day-to-day store operations including opening and closing procedures, stock management, reporting and cash handling.

• Ensure all sales are completed in line with Challenge 25 and all regulatory and compliance requirements.

About You:

• Previous retail or sales experience, or a genuine passion for selling and engaging with customers.

• Demonstrates confidence when engaging and building rapport with customers.

• Delivers exceptional customer experiences through consultative selling.

• Thrives in a target-driven retail environment.

• Learns new products quickly and confidently communicates their features and benefits.

• Adapts communication style to meet the needs of different customers.

• Maintains high standards of professionalism at all times.

Interview Process

• Screening call

• First stage virtual interview

• Final stage in-store interview

Take the next step in your retail career and join us as a Retail Sales Assistant at IQOS.

INDHP