Position: Store Manager

Location: South Clapham, London

Salary: £37,000 - £40,000 per annum

Contract: Full Time & Perm

Requirements: Retail management experience and a genuine passion for coffee

About CaféPod

CaféPod is one of the UK’s most exciting coffee brands, known for delivering high-quality, sustainable coffee pods to homes nationwide. We are now bringing the brand to life in a new way with our first-ever bricks-and-mortar retail store. This is the first of many stores and a unique opportunity to shape what CaféPod looks and feels like in person. The store will act as a community hub, a brand showcase, and the blueprint for future expansion. This role is about far more than retail operations – it is about building culture, connection, and an exceptional customer experience.

Role Purpose

The Store Manager is accountable for the overall commercial, operational, and experiential performance of CaféPod’s first retail store. This role blends strategic leadership with hands-on execution, ensuring the store delivers strong sales, outstanding customer experiences, and a highly engaged team. As the first CaféPod retail site, the Store Manager will establish the operational and cultural blueprint for future locations, requiring strong business acumen, an entrepreneurial mindset, and a deep commitment to customer experience, team development, and community engagement.

Leadership and Team Development

• Lead, motivate, and inspire a high-performing team to deliver exceptional service and brand standards

• Recruit, induct, and develop team members, embedding CaféPod values and culture

• Set clear objectives through regular one-to-ones, feedback, and development planning

• Build a culture of accountability, recognition, and progression

• Identify and develop future leaders, creating a strong succession pipeline

• Ensure consistent communication of goals, priorities, and expectations

Customer Experience

• Champion a customer-first culture with personalised, knowledgeable, and memorable service

• Maintain expert product knowledge across coffee, brewing methods, and memberships

• Use customer feedback and insight to continuously improve the in-store experience

• Resolve customer issues professionally, protecting brand reputation

• Ensure the store environment is clean, welcoming, and fully aligned to brand standards

 Financial and Commercial Performance

• Take full ownership of store P&L, driving sales growth and profitability

• Analyse trading performance to improve conversion, ATV, and overall results

• Manage labour scheduling and payroll in line with budgets and trading patterns

• Partner with the Account Manager on forecasting, budgeting, and performance tracking

• Ensure financial accuracy, transparency, and compliance

Marketing, Community Engagement, and Events

• Act as a CaféPod brand ambassador within the local community

• Build relationships with local businesses, partners, and influencers

• Lead local marketing initiatives to increase awareness and footfall

• Plan and host in-store events, tastings, and brand collaborations

• Partner with the marketing team on campaigns, activations, and PR opportunities

• Proactively pursue B2B opportunities that generate new partnerships and revenue

Business Development and Brand Growth

• Identify and trial new initiatives to drive sales and enhance customer experience

• Capture insights, learnings, and best practice to inform future store openings

• Contribute to retail strategy, store design, and operational frameworks

• Act as the key link between central teams, Agile Retail, and the local community

Competencies and Attributes

• Commercially astute with strong retail and financial understanding

• Customer-obsessed with a passion for service and brand advocacy

• Entrepreneurial, proactive, and adaptable

• Confident, engaging leader who builds high-performing teams

• Community-focused and relationship-driven

• Organised, resilient, and solutions-oriented

• Collaborative and comfortable working with senior stakeholders

Key Performance Indicators

• Achievement of store sales, profitability, and commercial targets

• Strong customer satisfaction and feedback results

• High levels of team engagement, retention, and development

• Consistent operational accuracy and reporting quality

• Successful delivery of local marketing, events, and B2B activity

• Tangible contribution to the CaféPod retail blueprint

INDHP